Galleria jewels

Refund Policy

Eligible refunds are processed after the returned item is received, inspected, and approved by our team. Approval depends on the item’s condition and return eligibility.

Refund Approval

Approved refunds are usually credited back to the original payment method. Processing times may vary depending on your bank, card provider, wallet, or payment gateway.

Refund Method and Timing

Please note that shipping charges, customs duties, handling fees, customisation charges, and certain payment gateway fees may not be refundable unless the issue was caused by our error.

Cancellations

Cancellation requests can only be considered before an order is packed, shipped, customised, or moved into processing. Once processing has started, cancellations may not be possible for certain orders.