How do I place an order?
Browse our collection, choose your preferred product and options, add it to cart, and complete checkout with accurate delivery and contact details.
Galleria jewels
Frequently Asked Questions
Quick answers to common questions about ordering, payment, delivery, returns, and product care.
Do you ship worldwide?
Yes. We offer worldwide door-to-door delivery for all eligible orders.
Where are your products sourced from?
Our jewellery collections are carefully imported directly from China and shipped internationally to customers worldwide.
How long does delivery take?
Orders are usually delivered within 10–20 business days through air shipping. Delivery timelines may vary depending on your location, customs clearance, and courier serviceability.
Can I track my order?
Yes. Tracking updates are shared through the contact details linked to your order whenever tracking is available.
Do you offer returns?
Returns are accepted only for damaged, defective, or wrongly supplied items, subject to our return policy. An opening video of the package is required for return requests.
Can I cancel my order?
Cancellation requests can only be reviewed before the order is packed, shipped, customised, or moved into processing.
Are the products exactly the same as the photos?
We try our best to display products as accurately as possible. However, slight differences in colour, size, or finish may occur due to lighting, screens, or manufacturing variations.
How should I care for my jewellery?
To maintain shine and longevity, avoid contact with water, perfumes, lotions, and harsh chemicals. Store jewellery in a dry place after use.
How do I contact support?
You can contact us through call, email, or WhatsApp support from our Contact Us page. For order-related queries, please include your order number.